FAQ

If you have a question about your order, we've put together the answers to the questions we get most often. If yours isn't here, just get in touch — a person answers.

  1. How long will it take to receive my order?
    Orders are dispatched within 1–2 business days and delivered within a further 3–8 business days, so most orders arrive within 4–10 business days (Monday–Friday), whichever country you're in. Delivery is by your country's postal service — USPS in the United States, Canada Post in Canada, Australia Post in Australia; the full list by country is in our Shipping policy.

  2. Where do you ship from?
    Your order ships directly from our fulfilment partners in China, where every item is quality-checked before it leaves. We don't run a US warehouse — that's why delivery takes 4–10 business days instead of 2–3, and why our prices are where they are. Returns never go to China: they go to our returns address in Cranbury, New Jersey. No customs fees or import duties are ever added to US orders.

  3. How can I track my order?
    Once your order has been dispatched, you'll receive a tracking link by email. You can also use our Track your order page. Please check your junk or spam folder, as our emails sometimes end up there, and bear in mind that it can take 1–3 business days for tracking to show its first scan.

  4. It's been more than 10 business days and I still haven't received my parcel.
    We're sorry — please check your tracking link first. If tracking shows no movement for 10 or more days, we reship your order automatically at no cost (see section 6 of our Shipping policy). If it shows as delivered but you don't have it, contact us within 5 days of the delivery scan so we can file a claim with the carrier.

  5. Can I cancel or amend my order?
    Yes — contact us within 12 hours of placing it. Once your order has been dispatched (a tracking number has been assigned) it can no longer be cancelled or amended, but you can return it under our 30-day guarantee once it arrives. See our Cancellation policy.

  6. Do you offer refunds or exchanges?
    Yes. Every order is covered by our 30-day guarantee, starting the day it arrives. Damaged, wrong or ill-fitting items are typically replaced free without a return. Changed your mind? Return it within 30 days of delivery for a refund — you cover the return postage, and there is no restocking fee. See our Refund policy.

  7. Where do returns go?
    To our US returns address: Suite 313, 20 Haypress Road, Cranbury, NJ 08512, United States. Please contact us first — most sizing and damage problems are solved without sending anything back, and we'll send you our Return Form with the instructions.

  8. What payment methods do you accept?
    Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed securely; we never see your full card details. See our Payment policy page.

  9. Are there any extra costs?
    No. Shipping is free on every order and no taxes or duties are added at checkout for US orders. The price on the product page is the price you pay.

  10. How can I contact customer service?
    Email support@larkandclover.com. We answer Monday to Friday 08:00–17:00 ET, Saturday 10:00–16:00 ET (closed Sunday). You can also find our details on our Contact us page.

Questions about this policy?
Email support@larkandclover.com. We answer Monday to Friday 08:00–17:00 ET, Saturday 10:00–16:00 ET (closed Sunday). You can also use our contact page.

Who you're buying from
Lark & Clover (larkandclover.com) is operated by Evershop Limited, a company registered in Hong Kong (company no. 77949934).
Registered office: RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, New Territories, Hong Kong.
Returns and correspondence (United States): Suite 313, 20 Haypress Road, Cranbury, NJ 08512, United States.

Last updated: 17 September 2026